We Specialise in Short Stay
At Guesthelp we make things simple. We look after your guests so that you don't have to. We provide 24/7 guest communication & full guest support throughout the customer journey. We want to help you manage your guests so that you are free to focus on your business.
What Our Clients Say 😍
Taylor Norman - Co Founder & Director
"Previous to Guesthelp we had stunted growth as more time was spent nurturing guests than obtaining new business and clients. Unwanted stress was placed on my personal life due to irregular work patterns and an inability to...
What Do We Provide for You?
Free up your time now and increase the value of yourself and your team.
24/7 Guest Communication
Our team are on hand to make sure that your guests always have someone to talk to regardless of the time. We are here 24/7 for all enquiries via email, telephone and SMS.
We collect your payments to your Stripe account, all in accordance with the lastest payment directives such as SCA/ PSD2
We have been managing short stay guests since 2016 and have developed bespoke software to ensure all guests are handled efficiently and effectively.
On-board New Properties
Adding more to the portfolio? No worries, pass us the information and we will create your property listings across all the main online travel agencies for worldwide marketing.
Collect and verify guest ID's, confirm minimum ages are met and ensure pre-arrival check in forms are completed. Let us know your VIP's who need to be fast tracked
Booking modifications, VIP bookings and extended stays can disrupt multiple bookings, our trained staff will handle the whole process for all affected guests.
We will send guest access instructions only when all requirements are met. Our team know even in the most stressful situations they responsible for only allowing verified guests into your properties.
We know and understand the many types of incidents that comes with short stay and our process driven procedures ensures the right people are notified and necessary action is taken on time.
We chase up your guests to make sure that you have great reviews. We understand that these reviews are crucial for your listing so that you can generate more business.
Depending on your property settings, we will request pre-authorised deposits via hosted invoices. Longer stay? No worries, we'll collect full payment and refund later.
Damage Deposit Processing
We collect all the relevant information required by guests on a per property basis and provide beautiful guides filled with practical information and local highlights.
We will ensure your guests are able to book directly so to save on booking fees, need us to just escalate to your sales team? We can do that too!
Handle Direct Bookings
White Label: What does it mean?
Its all about you & your brand! There is no need for your guests to think they are speaking to anyone but you;
We answer the phone as you, we use your logo and all communications to and from guests are as you! We know 5 star service means making your customers feel valued - not just outsourced to an anonymous call centre.
By working with only select clients and properties, we keep things personal by keeping our dedicated team just the right size. We get to know all your property nuances and get familiar with your guests and partners. Think of Guesthelp as simply an extension of your team!
Your Dedicated Team
Here at Guesthelp, we have lived and breathed short stay for many years, our co-founders started as operators with city centre breaks in Nottingham, UK and quickly scaled as managing agents with hundreds of units across The Midlands. Through years of dedication to perfecting our customer service team we become known for delivering excellence.
Now we assist other short stay business owners across the UK. Ensuring #5starService is key to our success so we accept new clients by application only. Fill out your details now below.